Windows – Lost ability to remotely connect to office PC with TeamViewer

teamviewerwindows

I have TeamViewer installed on my work computer and my home computer. Up until recently I was able to access my work PC through TeamViewer, with no problem and could work away. Over the past week however, when I try to log into my work PC, I get the following message:

Team Viewer not running on partner computer

and I have to get someone in the office to physically log me in.

The issue is Team Viewer is running on my PC at work and is never switched off. This happens within 2 hours of me leaving the office.

Is there any way to fix this? I've never had this issue before. Also, other staff have TeamViewer on their PCs and they do not have this issue.

Best Answer

For any kind of remote desktop access (over the Internet) to be permanently available, the following conditions must be met:

  • It must be available while the PC is locked or you’re not signed in
  • The PC must not enter any power saving mode (except S1)
  • The PC must be permanently connected to the Internet

TeamViewer is only concerned with the first condition. In TeamViewer’s main window, there is a “checklist” of sorts to help you set up unattended access:

TeamViewer

  • Start TeamViewer with Windows

    Obviously required. Otherwise, it is only available when signed in.

  • Assign device to account

    Although the TeamViewer ID doesn’t usually change, it’s much more robust to use an account.

  • Grant easy access

    Not strictly required, but useful with an account. You don’t have to enter the password to connect.

Start setting up unattended access in the “Connection” menu, using the “Setup unattended access...” item. It will automatically set TeamViewer to start with Windows.

You’re probably missing one of the steps or your PC is entering a power saving mode.

Related Question