My HP PC recently installed Windows 10 version 1709 (Fall Creators Update). After the update, my second monitor, which is connected via HDMI, will no longer work with Windows. When the PC starts up, the HP logo shows on both monitors, but, once Windows loads, the second monitor goes black with a blue moving rectangle that states "Input Not Supported". I tried uninstalling the update, and the second monitor worked fine. However, Windows forced the update again. I know there are workarounds for preventing the update, however, I would rather get to the bottom of the issue with the monitor. The first monitor is connected via VGA.
My setup:
- HP Slimline Desktop PC 270-p0xx
- Processor: Intel(R) Core(TM) i7-7700T CPU @ 2.90GHz
- Installed RAM: 8.00 GB
- System Type: 64-bit operating
system, x64-based processor
Windows:
- Edition: Windows 10 Home
- Version: 1709
- OS Build: 16299.125
Monitors:
- Acer S241HL (both the same)
Best Answer
I had the same problem after upgrading today. The error affected only the external display for my laptop. Microsoft Support took over my PC and after a rather long trial and error session came up with a solution: Upgrade the graphics driver(s) to the latest version:
Device manager -> Display adapters -> (select adapter) -> Update -> Online search
Display: Acer S240HL. Adapters: Intel UHD Graphics 620 and NVIDA GeForce 940MX I am uncertain if they updated one or both.