Windows – IE starts loading and then stops, won’t open

internet explorerinternet-explorer-9windowswindows 7

so a friend asked me to take a look at his computer. Basicly what happens is when you click on the IE link you can see that it starts loading, but it never actually opens internet explorer.

So I tried removing IE and I really tried everything.

  • Remove windows update
  • use cmd
  • system restore

Neither worked and appart from system restore, they all game me an error when trying to uninstall IE.

There is still an exe in the IE folder but that doesn't work either. I also can't open the internet options.

Thanks for the help so far but nothing worked.

EDIT: It seems that the problem comes from something that got installed alongside another program. It is called SweetIM
Update: I have managed to remove all spyware / malware and it had a ton. My usual program didn't find most of them. Anyway they are gone now but it still doesn't work. I got 1 program left called Tuneup utility which I just can't get removed but according to the interwebs that isn't spy/malware

Best Answer

Try these steps:

  • Run SFC(system file checker) to troubleshoot missing or corrupted system files on Windows.
  • Turn off add-ons. If Incompatible or out-of-date add-ons might cause Internet Explorer to run slowly, crash, or prevent sites from displaying correctly.
  • Reset IE settings.
  • Check for malwares using Malwarebytes.
  • Use newer version of the browser.