Windows gets stuck at restarting screen

windows 10windows update

Windows Update installed the latest set of fixes on my computer and requested a restart.

The computer has been stuck at the restarting screen for several hours. Even after a cold reset, the restarting screen is always displayed.

Ctrl Alt Del has no effect. The Windows boot menu (F8) is not even accessible after a BIOS cold start.

How can I fix this situation?

Restarting

Best Answer

Useful steps (always good to check first):

  • Disconnect peripherals and cold restart.
  • Turn off computer, disconnect power cord and restart after a few minutes.

Solution without using a recovery disk:

  1. Restart computer and press F8 several times to enter Safe Boot Menu. If F8 key has no effect, force-restart your computer 5 times.
  2. Select Troubleshoot > Advanced Options > System Restore.
  3. Select a good known restore point and click Restore.

Solution using a recovery disk:

  1. Plug an empty USB flash drive (> 4 GB) into a healthy computer.
  2. Prepare a recovery disk using Microsoft Media Creation Tool [1].
  3. Plug the USB drive into the frozen computer.
  4. You may have to tell the BIOS to boot from USB disk.
  5. Restart computer. Windows Setup will show up from USB drive.
  6. Select your language, keyboard layout and click Next.
  7. Click "Repair Windows" (but not "Install Windows").
  8. Select Troubleshoot > Advanced Options > System Restore.
  9. Select a good known restore point and click Restore.

[1] https://www.microsoft.com/en-us/software-download/windows10

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