Windows Explorer crashes when opening particular drive

windowswindows 7windows-explorer

I have Windows 7 Professional SP1 32 bit installed on my machine. Whenever I open the E drive, my Windows Explorer crashes.

This doesn't affect other drives and Explorer doesn't crash when opening the D drive. I have done antivirus scanning & I'm doing anti-malaware scanning, but i don't think I would get lucky.

Update: What I've tried till now and some more useful info:

I have tried accessing in safe mode. Although it is bit slow, accessing the drive doesn't crash Windows Explorer.
Drive E is a partition and doesn't contain OS related stuff.
It is an internal drive.
I had SP1 installed. I removed that, but it made no difference.
I have installed many updates (from Windows Update) and I have updated many applications. Can that be a cause of that? Sadly, I have not noted time when it started crashing.
I ran chkdsk E: /F /X, it did not report any errors

Note: I found this in my event log:

enter image description here

Best Answer

You need to scan for all the drive's folders, even those with videos.

Explorer can crash on invalid data in such a folder if it tries to show previews or thumbnails.

By Kees Bakker on CNET forums.

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Windows Explorer crashes whenever I view a folder with an MP4 (H.264) video file in ‘Large Icons’ view (shows thumbnails)

Two options:

Remove media preview, by typing in: regsvr32 /u shmedia.dll
From this page:

Click Start>Run, type REGEDIT and click Ok. Then make your way to this InProcServer32 key:

HKEY_LOCAL_MACHINE >SOFTWARE >Classes

CLSID > {87D62D94-71B3-4b9a-9489-5FE6850DC73E}> InProcServer32

Right click the InProcServer32 key and choose Delete. And that's all there is to it. This will prevent Windows from loading shmedia.dll when you work with video files and thus you should no longer have problems deleting or moving any video files. Also if you have a video file you can't delete now, deleting this key will allow you to do so. If not, log out and log in again to delete the file.

Windows Explorer crashes whenever opening a USB or network drive

Ok, the Google Drive Tool is the cause:

APPLICATION_VERIFIER_HEAPS_DOUBLE_FREE (7)
Heap block already freed.
This situation happens if the block is freed twice. Freed blocks are marked in a
special way and are kept around for a while in a delayed free queue. If a buggy
program tries to free the block again this will be caught assuming the block was not
dequeued from delayed free queue and its memory reused for other allocations.
The depth of the delay free queue is in the order of thousands of blocks therefore
there are good chances that most double frees will be caught. 

ntdll!NtWaitForSingleObject
ntdll!RtlReportExceptionEx
ntdll!RtlReportException
verifier!AVrfpVectoredExceptionHandler
ntdll!RtlpCallVectoredHandlers
ntdll!RtlDispatchException
ntdll!KiUserExceptionDispatch
verifier!VerifierStopMessage
verifier!AVrfpDphReportCorruptedBlock
verifier!AVrfpDphCheckNormalHeapBlock
verifier!AVrfpDphNormalHeapFree
verifier!AVrfDebugPageHeapFree
ntdll!RtlDebugFreeHeap
ntdll! ?? ::FNODOBFM::`string'
ntdll!RtlFreeHeap
verifier!AVrfpRtlFreeHeap
kernel32!HeapFree
verifier!AVrfpHeapFree
msvcr90!free
googledrivesync64!DllCanUnloadNow
shell32!CFSIconOverlayManager::_GetFileOverlayInfo
shell32!CFSIconOverlayManager::GetFileOverlayInfo
shell32!CFSFolder::_GetOverlayInfo
shell32!CFSFolder::GetOverlayIndex
EXPLORERFRAME!CNscOverlayTask::_Extract
EXPLORERFRAME!CNscOverlayTask::InternalResumeRT
EXPLORERFRAME!CRunnableTask::Run
shell32!CShellTask::TT_Run
shell32!CShellTaskThread::ThreadProc
shell32!CShellTaskThread::s_ThreadProc
shlwapi!ExecuteWorkItemThreadProc
ntdll!RtlpTpWorkCallback
ntdll!TppWorkerThread
kernel32!BaseThreadInitThunk
ntdll!RtlUserThreadStart


Loaded symbol image file: googledrivesync64.dll
Image path: C:\Program Files (x86)\Google\Drive\googledrivesync64.dll
Image name: googledrivesync64.dll
Timestamp:        Fri Nov 09 01:56:26 2012 (509C54BA)
CheckSum:         000BED93
ImageSize:        000BB000
File version:     1.6.3837.2778
Product version:  1.6.3837.2778
File flags:       0 (Mask 3F)
File OS:          4 Unknown Win32
File type:        2.0 Dll
File date:        00000000.00000000
Translations:     0409.04b0
CompanyName:      Google
ProductName:      Google Drive
ProductVersion:   1.6.3837.2778
FileVersion:      1.6.3837.2778
FileDescription:  Google Drive shell extension
LegalCopyright:   Google

It has issues to display the overlay icons.

Solution: In the Google Drive options, disable the sync overlay icons. This should fix the issue.

If the issue is resolved, run regedit.exe again, go to

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps

and

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options.

Now delete the Explroer.exe key in both keys and reboot. This disables the dump creation and application verifier.

Best Answer

Related Solutions

Windows Explorer crashes whenever I view a folder with an MP4 (H.264) video file in ‘Large Icons’ view (shows thumbnails)

Windows Explorer crashes whenever opening a USB or network drive

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