I uninstalled Office 2007 from my old laptop through the control panel. When I tried to install Office 2010, it gives an error "setup cannot find the required setup controller file".
Windows – Error when installing Office 2010: “setup cannot find the required setup controller file”
microsoft-officewindows
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Produkey has a function to load a registry hive from another OS that is offline, it may do what you need.
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This is the closest I can find to an answer.
After a very long time on the phone to Microsoft Support, it seemed to be the case that this happens either:
- If there's a trace of Office on the computer already, e.g. a trial, or if an uninstall didn't work (e.g. some of the FixIt tools offered on MS's own site seem to actually break the installation of Office, making normal uninstall fail and preventing this download)
...or...
- If there's any blip or temporary disconnection from the server. It seems like it needs a constant uninterpreted connection for however long it takes to download 1GB of files, and will fail with this error and need to start again if there's any interruption. This seems to happen even if the computer doesn't register itself as being disconnected.
After a long time trying to find a way around these problems, cleaning up the mess left by a previous use of the FixIt tool, it seemed like the only option was for the tech support person to give me a conventional download link.
Unfortunately, the file transfer system used by Microsoft support inexplicably doesn't allow downloads to be resumed if they slow down too much. In the end, an MS support technician kindly sent me the files using her own personal OneDrive account, which does allow downloads to be resumed and is less fragile than MS's other options.
Best Answer
I had this problem and went searching all over the internet before I realized what was actually happening.
I downloaded an ISO file from microsoft, opened it and tried to run the setup.exe from there, which DOESN'T WORK.
If you tried to do this, then that is likely your problem. You need to mount the ISO file first -- there are a bunch of free programs that do this. Virtual Clone Drive and PowerISO are 2. When you mount the ISO as a disc using one of these programs, the set up will run.