Windows – CD/DVD drive not showing on Windows 10

device managerwindows 10

I recently upgraded my laptop to Windows 10 and now CD/DVD drive wouldn't show it on "This PC". A look into Device Manager shows that the device is detected and working properly. However, there's a white question mark icon on it.

Do note that I am not asking what the question mark means. I am asking how I can make my CD/DVD drive work under such circumstances. The question is where else can I look for possible reasons that cause it to not work even though Device Manager says it's working. As far as I know, media drives doesn't require drivers and I can't find one for this drive anyway.

Enter image description here

I have already attempted all the resolutions in the following article except for the fixit one. Windows 10 is still not supported.

Your CD or DVD drive is not recognized by Windows or other programs

Best Answer

I would try the following to fix your problem

  1. Disable, and then re-enable the device in Device Manager
  2. Uninstall and then re-install the driver software for the device
  3. Check for possible driver updates in Windows update or Device Manager
  4. Test whether or not the problem is present with the same device on a different computer

If the steps listed above fail to solve your problem, I would try to scan your computer for driver updates using Driverpack solution. (I am not affiliated with this product in any way.)

Also, the question mark next to the driver image can mean several things, however I will assume, based on the fact that Windows has not assigned the default "DVD Drive" image to your device, that either your device/driver is incompatible with Windows 10, or that the driver was not installed during the Windows 10 upgrade for another reason.

Related Question