When attempting to install MS Office 2010 on a Windows 7 Professional machine, using administrator account, and I get the following error:
"Error message when you try to install Office 2010: "Error 1920.
Service 'Office Software Protection Platform' (osppsvc) failed to
start."
I have tried the MS recommendation (both auto and manual fixes) and they do not seem to help
I also tried running setup.exe as Administator.
I also tried this:
Open Run (Press Windows key + R) > type services.msc and click on OK
On the services MMC window right-click on Office Software Protection
Platform and select Properties Select the LOG ON tab > change the ‘Log
on as’ information from ‘This Account’ (Network Service) to ‘Local
System Account’ Click on Apply and OK
I also tried this, but It cant find Network Service
From Administrative Tools > Computer Management, expand System Tools >
Local Users and Groups > Groups. Double-click the Users group and
click Add. Click Locations and select your computer node. Now: Type
Network Service into the 'Enter the object names' OR Click Advanced,
then Find Now and select it from the Search Results.
When I tried to add it, it says it already exists – but yet I dont see it
At my wits end trying to get this installed
Best Answer
Having been through this myself, the steps are generally:
Local System Accountas a test.If the above succeeds, permissions are probably wrong in various locations:
HKLM\SOFTWARE\Microsoft\OfficeSoftwareProtectionPlatform%ProgramFiles%\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform%AllUsersProfile%\Microsoft\OfficeSoftwareProtectionPlatform.Troubleshooting steps generally say to give the account in question (
NETWORK SERVICE) "Full" permissions at these locations. I don't know if this is overkill.Then of course change the service back to logging on with NETWORK SERVICE as it was originally (clear the password field).