I am not sure on which site to ask this question, so I would be glad if you were to point me in the right direction, in case this is the entirely wrong place.
I am trying to install a Brother MFC-L2700DW printer on my computer running Windows 7 64bit. It always fails with "IS052 – InstallNetworkDriver – 1", I have looked everywhere I could think of and have worked with the support to the point where they told me, that a reinstallation of the OS might work.
I have:
-reinstalled the driver package multiple times, cleaned out the Registry with CCleaner every time and tried reinstalling single components. It always fails with the scanner network driver
-I have deleted the twain files, manually, and with a tool they provided (twain.log
twain001.mtx
twunk001.mtx
twunk002.mtx
)
-I have tried the USB installer, but it failed with another unspecified error
When connecting after having installed the entire Software Suite, a connection to the scanner fails with CC4-202-00000008 or WA003-0100.
Somewhere in one forum I found a user, who said her tech-savy son figured out that some file was missing. When I tried to install the driver manually via console, this what happened instead of IS052.
INFO: Preinstalling 'f:\brother\y14b_c1-hostm-d1\brimm13a.inf' …
INFO: ENTER: DriverPackagePreinstallW
ERROR: One or more files referenced by 'f:\brother\y14b_c1-hostm-d1\brimm13a.inf' cannot be found in the package.
INFO: RETURN: DriverPackagePreinstallW (0xE0000303)
According to the support, the error is caused by the Windows 7 system environment because it is not possible to make a change to the registry. Microsoft only mentions, that they can not do anything about it.
I hope someone might be able to help me
OS: Win 7 Professional 64 bit, SP1
AMD Phenom II, X4
Printer: Brother MFC-L2700DW
connection via FritzBox 7490 and 100MBit ethernet cable (and USB, when the other installation option was tried)
I was using sandboxie, spybot S&D and a 60-sec scanner from BitDefender, but all of them were disabled or otherwise switched off.
Best Answer
I had the same problem. For me it was solved by cleaning the registry with CCleaner and then run the System File Checker tool (SFC.exe).
After that I installed the "Full Driver & Software Package".