I recently bought a new Beats Studio 3 Wireless headphones and connected them with my Lenovo Yoga X1 3rd gen notebook with Windows 10 and latest build 1803. Devices are normally paired, playing sound works.
Issue is with my new Beats headphones over Bluetooth when some/any application uses input audio device (microphone), microphone works, but at that time, no audio output is working on new headphones. So basically I am unable to do Skype call etc. (tried other apps, also tried recording from microphone while listening YouTube music…). It never worked correctly.
1) I have tried to visit Apple support center, and have case number opened with Apple. Basically on Android, and iPhone devices, including MacBook it works normally.
Also I have tried another / new Headphones and also Beats Solo 3 model at the store, but the same issue.
Officially speaking, under web and supported devices, it says generally that it works with "any bluetooth device" which can have hands free (meaning also Windows 10 etc.)
Firmware update is at latest.
2) I have tried on newer and older computers , desktop and notebooks, various vendors, HP, Dell and Lenovo, and different Bluetooth adapters and their firmware. Tried on Windows 10 Pro build 1803 and older. Tried on a new computer with no additional software. Tried different Default device or default communication device combinations. Always the same issue. When I am using cable (3.5mm connection) everything is fine (sound goes through Realtek sound card and is ok).
3) I have tried my old, and any other Headphones over Bluetooth that I could find, and they work fine (only one playback/recording audio device)
(hp-toster is my name for the device)
Having one shown as "Hands-free" and another as "Stereo". The one with "Hands-free" never works or outputs the sound. This is only with this headphones, and could be a reason / problem for this issue.
Generally, I need some experience / advice. Does anybody have Beats studio with Windows 10 and is doing something like Skype calls over bluetooth? What else, could I try / test to troubleshoot why it does not work.
On microphone side it is simple.
Also, if I am listening music, and just try to switch to recording tab (microphone VU-meter works, windows is using microphone, but music stops playing)
Any concrete help would be appreciated.
Basically I am unable to blame / have warranty with Headphones (they work on other systems) nor my device (other headphones works), nor Microsoft. Maybe only Apple / Beats should write on their website that Windows 10 is not supported, which they say also via email case, that it is supported and works.
To conclude, handsfree playback never ever works in my cases.
Tried also have one bluetooth service active. All drivers are native from Microsoft / default drivers from year 2018.
Best Answer
The issue was somewhere within Bluetooth adapter/driver on Windows 10 side. Same error was happening for some other bluetooth headsets (but some were working fine).
Anyhow, after upgrade to Windows 10, build 1809, bluetooth hands-free and playback device are working correctly (and auto switching for stereo playback and hands-free microphone and playback during use of microphone / Skype / Microsoft Teams or others).