Windows – Blank screen in Windows 8.1

event-loggraphics cardwindowswindows 8windows 8.1

Recently I bought new computer (AMD FX-6300, 8GB RAM, SSD and GTX650 as graphic card). I installed Windows 8.1. At the beginning everything went well. But after one day I have two strange problems.

1) From time to time screen is blank for 1-2 sec. After first time it happens more often, to moment when monitors (I have two) are black, then I have to reset Windows, go into SaveMode and disable graphic card driver. Restart. I enable again graphic card and I can use computer for one day, to moment when this happened again.

I have installed the freshest graph drivers and Windows updates, I check my computer with antivirus (AVG), by CHDSK, SFC etc but they don't found any errors. I found something interesting in EventLog, I think it could be a reason, but I cannot find any useful information about this error.

The desktop window manager has encountered a fatal error (0x8898009b)

2) Time and date is changing without any reason. I turn off sync with time.windows.com. What else could change date in my computer, how can I profile it?

My main question is how to solve: "The desktop window manager has encountered a fatal error (0x8898009b)" error

Thanks for all your hints and suggestion

Best Answer

I find solution of my problem.
There is source: link

Run cmd as Administrator.
Type bcdedit /set useplatformclock true Enter
Type bcdedit /enum Enter
Verify that useplatformclock is on/true.
Restart the computer.

Related Solutions

Windows – “DRIVER_POWER_STATE_FAILURE” on Windows 8.1

You have 2 different issues. The DRIVER_POWER_STATE_FAILURE bugcheck seams to be caused by the nVIDIA driver nvlddmkm.sys

  !DevObj           !DrvObj            !DevExt           ObjectName
  ffffe001b2bdf040 Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 \Driver\nvlddmkm   ffffe001b2bdf190  InfoMask field not found for _OBJECT_HEADER at ffffe001b2bdf010

> ffffe001adfeec10  \Driver\ACPI       ffffe001adf015a0  InfoMask field not found for _OBJECT_HEADER at ffffe001adfeebe0

  ffffe001adfef2c0  \Driver\pci        ffffe001adfef410  Cannot read info offset from nt!ObpInfoMaskToOffset

!DevNode ffffe001adfefae0 :
  DeviceInst is "PCI\VEN_10DE&DEV_1341&SUBSYS_130D1043&REV_A2\4&fb09143&0&00E4"
  ServiceName is "nvlddmkm"
0: kd> lmvm nvlddmkm
start             end                 module name
fffff801`92c64000 fffff801`938c8000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys

Go to nVIDIA.com and try the latest (beta) driver for your NVIDIA GeForce 840M (PCI\VEN_10DE&DEV_1341).

The other dumps show a DRIVER_VERIFIER_DETECTED_VIOLATION bugcheck, caused by a driver called TSSysKit64.sys which is used by this tool: C:\Program Files (x86)\Tencent\QQPCMgr

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
A device driver attempting to corrupt the system has been caught.  This is
because the driver was specified in the registry as being suspect (by the
administrator) and the kernel has enabled substantial checking of this driver.
If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
be among the most commonly seen crashes.
Arguments:
Arg1: 00000000000000e2, IRP field is a user-mode address but Irp->RequestorMode is KernelMode.
Arg2: ffffe0014440ab40, IRP address.
Arg3: 0000000006597f98, User-mode address present as the value of an IRP field.
Arg4: 0000000000000000

Debugging Details:
------------------


BUGCHECK_STR:  0xc4_e2

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

PROCESS_NAME:  QQPCRTP.exe

STACK_TEXT:  
nt!KeBugCheckEx
nt!VerifierBugCheckIfAppropriate
nt!ViIrpCheckKernelAddressForIrp
nt!VfBeforeCallDriver
nt!IovCallDriver
VerifierExt!IofCallDriver_internal_wrapper
TSSysKit64
0x0
0x0
0x0
nt!VfDeadlockDeleteMemoryRange
nt!VfFreeMemoryNotification
nt!VfFreePoolNotification
0x0


IMAGE_NAME:  TSSysKit64.sys

FAILURE_BUCKET_ID:  0xc4_e2_VRF_TSSysKit64+820c

FAILURE_ID_HASH_STRING:  km:0xc4_e2_vrf_tssyskit64+820c

3: kd> lmvm TSSysKit64
start             end                 module name
fffff801`a3fd3000 fffff801`a3fec000   TSSysKit64 T (no symbols)           
    Loaded symbol image file: TSSysKit64.sys
    Image path: \??\C:\Program Files (x86)\Tencent\QQPCMgr\8.12.11701.227\TSSysKit64.sys
    Image name: TSSysKit64.sys
    Timestamp:        Thu Jun 12 04:27:14 2014

Update or remove this tool and disable Driver Verifier again!

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