Windows Audio service stopping

audiolenovo-laptopserviceswindows 7

I have a user whose audio keeps cutting out on his Lenovo X1 Carbon 20A7. I've written a simple .bat file to restart the Windows Audio service, but this is only a temporary measure.

So far we have done every update known to Lenovo and Microsoft, including a BIOS update.

I've also had the motherboard replaced (which solved the issue for about 3 weeks).

This has had 6 people edit it now, either help or move on please!

Best Answer

I don't think I have an answer to your case. In my case, the Windows Audio Service was being stopped / stopping, by the Windows audio "Diagnose the problem" tool.

I restarted the computer, ensured Windows Audio was set to run "Automatic" and I manually ran Windows Audio service. After doing these, the Windows audio diagnostics ran clean and detected no issues.

But still, no sound!

I have a dock for my laptop. I un-docked and re-docked and then sound started working. Oops!

Just posting in case it could help someone else.

EDIT

Here I am 2 weeks later with the same problem. My services.msc (aka Windows Services Manager) shows that the "Windows Audio Service" is stuck at "Stopping" status. I couldn't "Stop" the service nor "Restart it", so I followed these instructions . I'm paraphrasing:

  1. In Windows Service Manager get the name of the service (in my case, the name of Windows Audio Service is Audiosrv
  2. Open a command prompt: Use sc queryex {name_of_service}; in my case it was: sc queryex Audiosrv; note the Process ID
  3. Open a command prompt in admin mode, and kill: Use taskkill /f /pid {process_id}
Related Question