Windows – After IOS 10.0 update, iPhone does not show in “My Computer”

iosiphonewindows 7

iPhone 5S, IOS 10.0.2, Windows 7

I can see the phone in iTunes and do Sync and backup in iTunes, but I need to see the pictures folder in order to manage photos using apps on my Linux server. I have been able to do this for years; I think the IOS update may have prompted iTunes to install new drivers in Windows.

I was trying to troubleshoot this using Device Manager, but the driver used for the phone seems to be filtered out of the display.

Ideas for troubleshooting are invited and welcomed.

Edit: I have removed and reinstalled iTunes. Only change is that I can now no longer see the iPhone in iTunes, so no sync.

Best Answer

When I got my iPhone 7, it had ios 10.1, and File Explorer on Windows 10 could not show the phone as an external drive. What fixed it (on two different make and model pcs):

  • Open Device Manager
  • Under Universal Serial Bus controllers
  • Right click on the Apple device
  • Click on Uninstall driver, then select Delete Driver, then OK
  • Unplug iPhone, and plug it back in
  • Portable Devices appears in the Device Manager, and under that is the Apple iPhone driver. It is no longer under USB controllers

Now, looking at File Explorer, the iPhone is mounted as an drive under This PC

Related Question