Windows – a Valid Trust Anchor in Windows 7 relating to Wifi

certificatenetworkingwindows 7wireless-networking

The error below just started happening at work with a personal laptop running Windows 7 Ultimate. I'm unable to use installed, non-expired certificates to connect to a private wireless network. No recent changes were made by IT that would explain the issue. It worked fine several weeks ago and happens on two laptops I own.

The details and some screen shots are available here:

The connection attempt could not be completed

The error we don't understand is this:

The credentials provided by the server
could not be validated. We recommend
that you terminate the connection and
contact your administrator with the
information provided in the details.
You may still connect but doing so
exposes you to the security risk by a
possible rogue server.

The server XYZ presented a valid
certificate issued by Company Name
Certificate Authority but Company Name
Certificate Authority is not
configured as a valid trust anchor for
this profile.

We don't know to to resolve the issue without ignoring the error (nor what's changed that could explain this new error).

The new information is that we have our own Root CA, and that the certificates were not updated recently, nor have any expired.

Best Answer

I ran across the same issue. Found the answer.

  1. Go to Control Panel > Network and Internet > Manage Wireless Networks.

  2. Open the wireless network. Or, click the "Add" button to create a new network, then open it.

  3. The Wireless Network Properties window appears. Click the Security tab.

  4. Under "Choose a network authentication method", select "Microsoft: Smart Card or other certificate". I assume this is already selected.

  5. Click the "Settings" button.

  6. The "Smart Card or other Certificate Properties" window appears.

  7. Here is the answer. Under the "Trusted Root Certification Authorities" list, you have to manually select the Root CA of your company. By default, these are all blank. That is why the warning message appears the first time if you do not select your company's Root CA. If you connect despite the warning, then your company's Root CA is now selected, and you no longer get the warning on subsequent connections. So, to avoid the warning, just select this box when you set up the network, before you connect for the first time.

  8. If you do not see your company's Root CA here, that is likely due to the fact that by default, double clicking your certificate to install it probably puts it under the "Intermediate Certification Authorities" tab. You need to select the "Trusted Root Certification Authorities" tab instead. You can see where certificates go under: Internet Explorer > Internet Options > Content > Certificates

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