Windows 8 Reactivation with New Motherboard – Error 0x80070241

windows 8windows-activation

An HP tech had to replace my motherboard (twice within a short period, actually) and now Windows 8 wants me to reactivate. I get this error when I try to go through the activation process:

What do I do?

Update: I got this output when I ran the first command in magicandre1981's post.

Deployment Image Servicing and Management tool
Version: 6.2.9200.16384

Image Version: 6.2.9200.16384


Error: 1392

The file or directory is corrupted and unreadable.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

I also called Microsoft tech support and I gave them my key and the error code, but they directed me towards the DreamSpark site because I'm using a DreamSpark Premium key. I don't know if either of these two actions did anything to resolve the problem, but a few hours later my Windows install had been activated successfully in the background.

This notification showed up in my Action Center, but I don't know if it is related to my problems at all:

Following this notification I rebooted my machine as instructed and everything seems to work fine now. I'm not sure who to credit for solving this question, though.

Best Answer

Run the new DISM commands, to detect missing and corrupted Windows files, from a cmd prompt with admin rights:

DISM /Online /Cleanup-Image /ScanHealth

If it detects errors, run this:

DISM /Online /Cleanup-Image /RestoreHealth

to restore damaged files. Now reboot and try to activate Windows again. Does it work this time?