Windows 7 Print Spooler causing Word to crash

microsoft-officemicrosoft-word-2007print-spoolerwindows 7

I've been looking into this problem on one of my client networks for a couple of weeks now, trying different things.

I found this post on Microsoft Technet from a guy having exactly the same problem, So I thought I'd try reposting it here to see if I get any positive response. If any of you can help me I'll pass the answer on to Randy on Technet and give credit where it's due with a link, unless there are objections to that!

I have tried everything I could find
by searching but the searches are now
either repeating themselves or
saturated with unrelated solutions so
I figured I should just ask.

My domain is running windows 2k8 R2
print server.

Clients are Dell Latitudes E6410/6510,
sony viaos, and toshiba proteges
pushing Windows 7 pro 64bit with
office 2k7 pro, adobe 8pro and
networked printers (Ricoh, HP)

The problem: Print spooler will not
be working after a computer
start/restart or after a computer is
disconnected from the domain.
restarting the print spooler service
will usually fix it and the machine
will work fine for the rest of the day
or until it is restarted. I get NO
ERROR MSG stating that print spooler
crashed after bootup. When I check the
services it shows that print spooler
is started and that there are no
problems with it but when you try to
open printers or word they will both
hang. restarting print spooler is the
only way to fix it.

What I already tried: different
drivers, re-installing office,
re-installing adobe 8 pro, replacing
normal.dot, clearing printer
temps/folders, registry fixes and
system scans. I even went as far as
taking a laptop, doing a clean
format/install with win7pro 64bit,
doing all of the windows/office/adobe
update after installing office 2k7
pro, adobe and the printers and it
still crashes the exact same way. Also
tried the following and a couple more
and none of the worked:

Scenario 1: computer starts, staff
attempts to open word and word will
hang. I will then force close word,
check printers and sure enough the
printers aren't showing. So I restart
the printer spooler service and
everything starts working back up.

Best Answer

Have you used the Clean Spool app in the Server Resource Kit? I know it is in the 2003 resource kit, not sure if it is in the 2008 RK.

I've had issues like this in the office and it appeared to be caused by a printer driver that failed to install properly (HP Univeral Printer Driver). I reinstalled the driver on the server, and then ran Clean Spool on each system that was having the stability/app crash issues. This resolved the issue for me.

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