Recently I got a driver update for my HP printer delivered through the Windows 10 updater. It seems that the driver was successfully downloaded but cannot be properly installed, every time I try I'll get the following error:
There were problems installing some updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help:
- Hewlett-Packard driver update for HP LaserJet CP 1025 – Error 0x80240017
The printer is actually a network printer. I checked the driver through the device manager and the newest driver is supposedly already installed. So I went ahead and uninstalled the printer (which is now a problem since I cannot simply add the printer again because I have no access to the network currently) to get rid of the update error, but the error still persists. Troubleshooting the updater also has no effect.
Now I wanted to check the registry entries (as was suggested here) for the printer in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print but the HP printer doesn't show up any more (maybe uninstalling was too early) and therefore I have no idea what registries I could delete without breaking anything.
Does anyone have an idea on how to proceed? Maybe even a complete different approach?
EDIT:
- the suggested approach in the comments to install the HP driver suite didn't work for me
Best Answer
I had a similar issue with error 0x80240017 regarding the printer driver
The following steps as explained in this link worked for me
Step 1: Open CMD with Administrator privilege (Start button > Command Prompt with Admin).
Step 2: Type or Copy paste "DISM.exe /Online /Cleanup-image /Scanhealth" and press “Enter” key.
Step 3: After it Type or Copy paste "DISM.exe /Online /Cleanup-image /Restorehealth" and hit Enter key. Exit from the Command Prompt Window.