Windows 10 update stuck after restart with message “Working on updates 0%”

freezewindows 10windows updatewindows-10-v1803

I'm trying to install the Windows 10 update 1803 which is the big feature update for April 2018.
It downloaded fine and gave a warning about a long update process. I confirmed starting to update and the PC worked for a while and then restarted.

Since then it has been stuck on the message:
"Working on updates 0%
Don't turn off your PC, this will take a while".
It's been around 2.5 hours and no change is seen.
The wheel is spinning though so it's not like the software is completely stuck.

What is a typical time for this kind of update? I searched online and all I could find is cases where it's taking a few hours but never where it was stuck at 0%.

At what point do I try to restart the PC?
8 hours? a day?

Best Answer

After 3.5 hours of 0 progress I decided to restart my PC. After restart windows restored itself to its state prior to the update which is great. Nice one Microsoft! This is the right way to handle a failed update.

Not really an answer to the question "would it have finished given more time?" but I didn't know it could come back and I was worried restarting might brick my Windows installation so this might be useful to someone.

EDIT: Retrying this a few days later (without my permission) ended up with a successful upgrade. Another computer also upgraded on its own to 1803.

Related Question