Since upgrading to Windows 10, the remote desktop client has been intermittently failing with “Remote Desktop Connection has stopped working.” Again it’s intermittent, and sometimes when I re-open and attempt to reconnect it goes through fine. It’s quite annoying.
The following are in the application logs in event viewer. I can't find anything about LogonDemo64.dll.
This happens when I try to connect via RDP to Windows 7, Windows 8, Windows 8.1, Windows 10, Windows 2008, Windows 2012… And it's intermittent on all of them.
Faulting application name: mstsc.exe, version: 10.0.10240.16384, time stamp: 0x559f3878
Faulting module name: LogonDemo64.dll, version: 0.0.0.0, time stamp: 0x5552511b
Exception code: 0xc0000005
Fault offset: 0x0000000000002613
Faulting process id: 0x5010
Faulting application start time: 0x01d0f42240478571
Faulting application path: C:\WINDOWS\system32\mstsc.exe
Faulting module path: C:\WINDOWS\system32\LogonDemo64.dll
Report Id: b9c5b2c6-1c67-4f68-8151-34826370ce75
Faulting package full name:
Faulting package-relative application ID:
Best Answer
this shows you the cause. The crash is caused by
LogonDemo64.dll. Go to system32 folder, look for the file version and product name and try to get an update.