Windows 10: Login screen won’t appear when click on lock screen

bootrecoverywindowswindows 10

Today when I started my PC, first it got stuck on the motherboard logo screen. Then, after force reboot, windows tried to diagnose and repair itself. When finished the lock/welcome screen appeared, but when I click on it or press any key it kind of sweep up like it is going to show the login screen but "reload" and stays in the welcome screen.

I have a video of the behavior.

I have tried booting from an USB drive with the windows tool and using the commands sfc /SCANNOW and chkdsk: /f /r from the CMD but didn't solve anything (chkdsk showed that there isn't any corrupted files).

Any idea what could it be?

Best Answer

Today when I started my PC, first it got stuck on the motherboard logo screen. Then, after force reboot, windows tried to diagnose and repair itself

Background: A repair from the Windows 10 ISO created from the Media Creation Link did NOT work.

Solution:

Start with a bootable USB Key (Windows works) so that you can start a command prompt.

Back up Documents and Email (and anything else you wish).

Now do a fresh install of Windows and recover your data when it is running.

Proviso: You should make sure the main disk is not broken. Run hardware tests on the disk.

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