Windows 10 is unable to load Android devices as MTP devices

androidmtpusbwindows 10

I had recently upgraded my laptop from Windows 8.1 to 10. Since the upgrade, I am unable to connect my Android devices as MTP (or Portable Media Player) devices on Windows.

The devices that I am using are Nexus 4, Samsung Grand 2 and Kindle Fire HD 7".
Prior to the upgrade I was able to view these as Portable Devices.

All of these are displaying as Android ADB devices. I have tried the usual procedure of deleting that from Device Manager, and choosing Windows to choose an appropriate driver.

Windows 10 doesn't even display an option to add these as MTP USB devices or USB Composite Devices.

I have attempted to connect these devices to another Windows 8 machine that I have and they work pretty fine.

Can someone help me with a solution?

Best Answer

MTP is a protocol associated to Windows Media Player but Windows 10 does not include the WMP. The Media Feature Pack for N and KN versions of Windows 10 will install Media Player and related technologies on a computer running Windows 10 N or Windows 10 KN editions. For further information, please see and query the Knowledge Base for the article number KB3010081. So, download "Windows10-KB3010081-x86.msu" or "Windows10-KB3010081-x64.msu" from "" and install it. The problem will be solved!

The new package to download is:
As in the documentation:

This update supersedes update 3010081 in Windows 10 build 1511.

New version for Windows anniversary update 1607 KB3133719

New version for Windows 1709 and above:
Other versions: