Windows 10 Intel 520 Graphics Driver Fails

driversintel graphicswindows 10

I recently bought a brand new laptop computer: Core i5-6200, Win10 10.0.10586, HP Pavilion L8V46AV. About daily the graphics driver reboots, it gives me an error message in the lower right of the screen, and effectively messing up whatever app I am working on. The error message says:

Display driver stopped responding and has recovered
Display driver Intel HD Graphics Drivers for
Windows 8 (R) stopped responding and has successfully recovered

The actual error log in system information says:

Application Error Faulting application name: IntelCpHDCPSvc.exe

I am using the onboard graphics: Intel HD graphics 520. The driver version installed is 10.18.15.4281.

First I tried Windows update, it doesn't find anything.

Second, Intel has a graphics update utility. It says the current version is 15.40.14.32.4352. However when I run this utility, it tells me that the graphics driver will not work with my computer. I don't understand this, it specifically says Intel HD Graphics 520 in the download. Is there some way to force it to take the update?

Third, there is an HP update utility. It didn't detect anything.

Best Answer

Download the ZIP from The Intel downloadcenter and now extract the zip.

Now update the driver in device manager to bypass the setup:

  • start device manager
  • select device and click on update driver
  • Click on Browse my computer for drivers software
  • Click on Browse
  • Navigate to and select the folder that contains the driver for this device, and click on OK
  • Click on next to install the driver:

List item

Related Question