Just I upgraded my laptop from windows7 to windows10 thru auto upgrade. Upgraded was done succuessfully however noticed an issue that Explorer.exe keep crashing and restart every one min.
I've checked for a soultion in microsoft forumn and super user but nothing worked.
I can see the following error in windows Event Log.
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-11-30T08:46:33.704824800Z" />
<EventRecordID>5238</EventRecordID>
<Channel>Application</Channel>
<Computer>SAK-PC</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>10.0.10586.0</Data>
<Data>5632d4c0</Data>
<Data>IDTNC64.cpl</Data>
<Data>1.0.6421.0</Data>
<Data>50237ef0</Data>
<Data>c0000005</Data>
<Data>0000000000001154</Data>
<Data>2530</Data>
<Data>01d12b4b78cea0f1</Data>
<Data>C:\WINDOWS\explorer.exe</Data>
<Data>C:\WINDOWS\system32\IDTNC64.cpl</Data>
<Data>e0f1a07c-9813-4145-9569-5e62cb1c6e32</Data>
<Data />
<Data />
</EventData>
</Event>
Message :
Faulting application name: explorer.exe, version: 10.0.10586.0, time stamp: 0x5632d4c0
Faulting module name: IDTNC64.cpl, version: 1.0.6421.0, time stamp: 0x50237ef0
Exception code: 0xc0000005
Fault offset: 0x0000000000001154
Faulting process id: 0x2530
Faulting application start time: 0x01d12b4b78cea0f1
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\WINDOWS\system32\IDTNC64.cpl
Report Id: e0f1a07c-9813-4145-9569-5e62cb1c6e32
Faulting package full name:
Faulting package-relative application ID:
As suggesed in microsoft forum
C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Scanhealth
C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Restorehealth
I ran those two commands, got status "nothing affected"
Also windows 10 auto update is up-to-date. Some one please help, thanks.
Best Answer
The eventlog entry shows you the cause:
The control panel file
IDTNC64.cpl
in version 1.0.6421.0 causes the crash. This looks like a control program for an audio/sound driver. So update the driver or delete the fileC:\WINDOWS\system32\IDTNC64.cpl