I use Windows 10 Pro/Education on a self encrypting Samsung SSD Drive (Evo 850) and configured/installed it by following this guide [1]. I configured bitlocker to ask for a PIN before booting Windows and the lock symbol in the explorer as well as manage-bde -status
command showed that bitlocker successfully encrypted system drive C: and really used hardware encryption of the Samsung drive.
Everything seemed to work fine, but after I updated most of the drivers for my Dell Inspron 15 7559 to the newest version [2] bitlocker first asked to enter the recovey key because configuration has changed and then the bitlocker symbol in Windows explorer was gone. After the boot Windows told me that the drive is not encrypted, if I tried to encrypt the drive only software encryption was offered.
However Windows stills aks me for the pin at bootup and the drive is not accessible through a live system, so it seems that the drive is still fully encrypted. If I start a command line before boot up (recovery options) manage-bde -status
command still shows that the partition is hardware encrypted and managed by bitlocker. But after booting Windows fails to recognize the encryption, so I can't access the configuration for this encrypted drive for example to change the password or disable bitlocker.
Has anyone an idea how to make Windows recognize the encryption after bootup again?
Output of manage-bde -status C:
after start-up in Windows installation:
Volume C: [Windows] [OS Volume]
Size: 209.04 GB BitLocker Version: None Conversion Status: Fully Decrypted Percentage Encrypted: 0.0% Encryption Method: None Protection Status: Protection Off Lock Status: Unlocked Identification Field: None Key Protectors: None Found
Output of manage-bde -status C:
before start-up using bitlocker recovery mode command line*:
Volume "C:" [volume is unknown] [Data Volume] Size: Unkwon GB BitLocker Version: 2.0 Conversion Status: Unkown Percentage Encrypted: Unkown % Encryption Method: Hardware Encryption - 1.3.111.2.1619.0.1.2 Protection Status: Unkown Lock Status: Locked Identification Field: Unkown Automatic Unlock: Disabled Key Protectors: Numerical Password TPM and PIN
*Note: Obviously I couldn't copy&paste the second output, I also had to translate it from German, so there might be some minor inaccuracies.
[1] https://helgeklein.com/blog/2015/01/how-to-enable-bitlocker-hardware-encryption-with-ssd/
[2] http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-15-7559-laptop/drivers
Best Answer
The solution I found for this problem was to remove the Intel Rapid Storage technology software from your Dell computer.
Reboot, and all will be well.
You might need to reboot twice before the correct Bitlocker settings will appear in Windows 10.