Windows 10 BSOD Page Fault in Non Paged Area (Only while torrenting)

bittorrentbsodwindows 10

Hello I was wondering if anyone could help with an issue on my Windows PC as to why I keep getting BSOD only during Torrent downloads in Windows 10. It always happens during the downloading of Torrents not the start of the program. I have swapped several torrent clients and still am able to reproduce the same issue, a BSOD with "Page Fault in Non Paged Area." Downloading large files via web browser or Skype were tested with no issues, however the BSOD often pops up downloading any torrent on any client and the file can be any size.

My Windows 10 Copy is genuine and I had recently done a fresh install in an attempt to eradicate any potential problems with no avail. The fresh windows 10 install also was installed on a brand new hard disk drive so it could not have been a HDD issue, I only replaced it because Crystal Disk had caution on the old drive (it is fine on the new drive). My RAM also isn't an issue as I have ran MemTest86 for approximately 5-6 hours and everything checked out fine. Therefore I am having trouble pinpointing the issues causing this. Previously my PC was on a Windows 8.1 version and the issue did not arise until after I upgraded to Windows 10. Thus I think thinking it could potentially be a driver issue which is causing this BSOD but I cannot pinpoint what. I have read many issues online regarding this BSOD which is why I have done several tests myself before comming onto here. I have messed around with paging options as suggested in other posts but it did not appear to solve the problem. As for antivirus software, I am currently using Norton Internet Security 2015, for the sake of testing I have also disabled it before resuming torrent download and reproduced the same BSOD. Please help!

Here is a minidump:
http://www.filedropper.com/111215-34031-01

Anyone who can help is appreciated! Thank you!

Extra Info: ( Via Belarc Advisor)

* Windows 10 Professional (x64)
* Hewlett-Packard HP ENVY 15 Notebook PC E1P05AV
* Boot Mode: UEFI with successful Secure Boot
* 2.40 gigahertz Intel Core i7-4700MQ
* Board: Hewlett-Packard 1963 KBC Version 93.52
* 8126 Megabytes Usable Installed Memory
* HGST HTS721010A9E630 [Hard drive] (1000.20 GB) -- drive 0
* Intel(R) HD Graphics 4600 + NVIDIA GeForce GT 740M
* Norton AntiVirus Version 22.5.4.24 Norton Security

Best Answer

I checked the dmp file with Windbg and it shows that the Intel storage driver iaStorAV.sys causes it:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff801017b0a77, The address that the exception occurred at
Arg3: ffffd00072b27818, Exception Record Address
Arg4: ffffd00072b27030, Context Record Address

Debugging Details:
------------------


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  10240.16590.amd64fre.th1_st1.151104-1714

SYSTEM_MANUFACTURER:  Hewlett-Packard

SYSTEM_PRODUCT_NAME:  HP ENVY 15 Notebook PC

SYSTEM_SKU:  E1P05AV

SYSTEM_VERSION:  0982110000405E00000320000

BIOS_VENDOR:  Insyde

BIOS_VERSION:  F.65

BIOS_DATE:  11/20/2014

BASEBOARD_MANUFACTURER:  Hewlett-Packard

BASEBOARD_PRODUCT:  1963

BASEBOARD_VERSION:  KBC Version 93.52

DUMP_TYPE:  2

BUGCHECK_P1: ffffffffc0000005

BUGCHECK_P2: fffff801017b0a77

BUGCHECK_P3: ffffd00072b27818

BUGCHECK_P4: ffffd00072b27030

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.

FAULTING_IP: 
iaStorAV+50a77
fffff801`017b0a77 8b01            mov     eax,dword ptr [rcx]

EXCEPTION_RECORD:  ffffd00072b27818 -- (.exr 0xffffd00072b27818)
ExceptionAddress: fffff801017b0a77 (iaStorAV+0x0000000000050a77)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000

CONTEXT:  ffffd00072b27030 -- (.cxr 0xffffd00072b27030)
rax=fffff801017b0b74 rbx=ffffe0008f7ff6d0 rcx=0000000000000000
rdx=ffffe0008f000000 rsi=ffffe0008c6a1780 rdi=ffffe0008e6bb108
rip=fffff801017b0a77 rsp=ffffd00072b27a58 rbp=0000000000000080
 r8=ffffe0008f809c28  r9=ffffe0008f7ff6d0 r10=ffffe0008f801a48
r11=0000000000ffffff r12=0000000000000000 r13=ffffe0008e6ba400
r14=ffffe0008e6bb0f0 r15=fffff8010177a550
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
iaStorAV+0x50a77:
fffff801`017b0a77 8b01            mov     eax,dword ptr [rcx] ds:002b:00000000`00000000=????????
Resetting default scope

CPU_COUNT: 8

CPU_MHZ: 95a

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 3c

CPU_STEPPING: 3

CPU_MICROCODE: 6,3c,3,0 (F,M,S,R)  SIG: 1E'00000000 (cache) 1E'00000000 (init)

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  NULL_DEREFERENCE

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

READ_ADDRESS: fffff8025fe3d500: Unable to get MiVisibleState
 0000000000000000 

FOLLOWUP_IP: 
iaStorAV+50a77
fffff801`017b0a77 8b01            mov     eax,dword ptr [rcx]

BUGCHECK_STR:  AV

ANALYSIS_VERSION: 10.0.10586.567 amd64fre

LAST_CONTROL_TRANSFER:  from fffff801017afc2b to fffff801017b0a77

STACK_TEXT:  
00 iaStorAV
01 iaStorAV
02 0x0

THREAD_SHA1_HASH_MOD_FUNC:  2e70278ad85cc0c401beede13079d4c58692b6a4

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  639afddbdda95410ece8f65337030e4c00394798

THREAD_SHA1_HASH_MOD:  2e70278ad85cc0c401beede13079d4c58692b6a4

FAULT_INSTR_CODE:  2341018b

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  iaStorAV+50a77

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: iaStorAV

IMAGE_NAME:  iaStorAV.sys

FAILURE_BUCKET_ID:  AV_iaStorAV!Unknown_Function

BUCKET_ID:  AV_iaStorAV!Unknown_Function

PRIMARY_PROBLEM_CLASS:  AV_iaStorAV!Unknown_Function

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS

OSBUILD_TIMESTAMP:  2015-11-05 05:15:48

BUILDDATESTAMP_STR:  151104-1714

BUILDLAB_STR:  th1_st1

BUILDOSVER_STR:  10.0.10240.16590.amd64fre.th1_st1.151104-1714

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:av_iastorav!unknown_function


    Loaded symbol image file: iaStorAV.sys
    Image path: \SystemRoot\System32\drivers\iaStorAV.sys
    Image name: iaStorAV.sys
    Timestamp:        Thu Feb 19 13:08:39 2015

The driver is from February 2015, so look for a driver update.

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