My windows 10 laptop (Samsung NP550P5C-S05IN) suddenly started sounding very muddy and distorted. Voice sounds are very suppressed. I tried everything.
Reinstalled Realtek HD audio manager. Deleted drivers and reinstalled them.
I play Counter Strike Global Offensive and I use teamspeak to audio chat with my team. I've been using windows 10 since its release. Never had any audio problems of such kind with my PC. I don't know what to do.
Please help. Ask me to add any additional info.
Help is much appreaciated.
Best Answer
First step is to isolate your problem, and then go through the usual troubleshooting steps.
Try this guy's fix.
Does this happen with any kind of audio equipment (3.5mm headphones, USB headphones, on-board speakers, USB audio interface), or is it just limited to what you were using? Try another set of headphones, it could be your current set. If that doesn't work, try renting an audio interface from a local music shop, you can usually get them for very cheap if you're only using it for a day.
Is this isolated to Windows? Try booting off of a flash drive loaded with a lightweight Linux distribution (e.g. Mint, lubuntu). Doesn't matter if it's 32/64 bit at this point. Just make sure you're not installing it!
Is it isolated to your software audio sources (e.g. Chrome works, but CS:GO doesn't)? If it's just the software, reinstall and make sure you get rid of any user settings files it may have left behind. Try Discord or Skype as alternatives to Teamspeak, as it may be a problem with that.
Make sure it's not caused by your teammate's audio equipment. This is only likely if you're playing with a single person at a time.
I don't recommend starting with this, I'm not familiar with how laptops will react to it. Try a power flush. Remove all power sources from your laptop (including battery), and hold the power button for ~15sec.
That's all the advice I can offer for now. Good luck!