Windows 10 64 bit – Stuck “Getting Windows ready” after (possibly failed) software update

64-bitwindowswindows 10windows update

I've read a number of related questions that aren't quite my question…

My Windows 10 64bit OS was recently 'refresh' (That's "Windows" for the 'Programs' folder is deleted, registry is recreated, and windows is reinstalled without deleting any other files on the machine). After the 'refresh', I've been able to log in and use the PC for a number of days. Then once I was assumably stuck on the blue screen with the dots moving in a circle, etc:

Getting Windows ready
Don't turn off your computer

It was stuck for a number of hours, but I eventually restarted the machine and it booted normally and I was able to use again for the last week.

Some time within the week I remember investigating my windows update, I noticed that I had an update that was getting stuck and wouldn't complete normally. I don't recall if I had been able to reboot the PC after that point.

Last night I rebooted the machine, and this time it has been stuck on the screen mentioned above for over 8-10+ hrs, so I suspect that the PC is now in an erroneous state.

I've now attempted to restart the machine a number of times including into safe mode (by forcing it into 'automatic repair' by hard booting the machine 3 times during the boot process) and it always comes back to the blue screen mentioned above.

How do I recover my machine from this state?

(Ideally least intrusive without a format/reinstall, etc)

Best Answer

Got it! From another 'licensed' Windows 10 PC...

Boot Windows 10 Installer from a USB:

(There are a number of tools you can use here, but System Restore was the only that worked for me.)

**Screenshots of recovery options from USB Intaller**

Recovery options that worked for me:

  • Restore back far enough to where the system was stable; I had to do it twice to stop the blue screen issue. First time I just stepped one restore point back. The second time I went back as far as possible, which was a "Critical Windows 10 Update" right after my 'refresh'

  • DrMoishe Pippik suggests doing another 'refresh', which likely would have worked as well. Because I just did one of those, I know that a restore point was definitely faster and retained most of my installed apps.


Other tools you can try from the USB Installer that DIDN'T work for me...

  • Startup Repair
  • Startup Settings (for safe mode)

Bonuses:

Here's a strategy to "BLOCK" automated updates to Windows 10 Home Editions:

Here's how to reset Windows Update if it gets into an erroneous state:

Reference: How to install Windows 10 from USB with UEFI support

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