Why am i only getting half the advertised speed

internetispspeedspeedtestvdsl

My ISP offers an internet speed for 20mb VDSL for 2 months and for free!

So i signed up for no money charge, and a tech support came to my house to set up my new Internet, he showed and confirmed me on the router statistics info that my router should be syncing at: 22570kbit/s download and 1119kbit/s upload.

But when he opened up speedtest.net to test my internet speed, i only got 9-10mb download and 1mb upload.

And when he tried to download something from a trusted websites like Mediafire and Mega, i was getting only a consistent of 1.1MB/s. (bytes not bit)

He told me he can do nothing about it, and this is the maximum speed i could get from my house, and i think he mentioned something about copper wires not configured well in my neighborhood and something about a wire loop.

Is there really nothing i can do to complain to my ISP to force my speeds to go higher?

Here's some DSL statistics shown on my router page:

SNR Margin (dB): 18.7db down , 30.1db up

Line attenuation (dB): 17.6db down , 3.9db up.

Thanks.

Best Answer

Why am I only getting half the advertised speed?

The router statistics info that my router should be syncing at: 22570kbit/s download and 1119kbit/s upload.

Notes:

  • The line can take up to 10 day for a line to sync at its final speed.

  • The actual throughput (real time) speed will be somewhat lower since it has an allowance to cover IP, ATM and other various overheads.

  • The maximum throughput speed on a line syncing at 8128 under ideal conditions would be just slightly over 7Mbps.

  • Other factors such as exchange contention, ISP restrictions or your IP profile will affect your actual throughput speed.

SNR Margin (dB): 18.7db down , 30.1db up

Line attenuation (dB): 17.6db down , 3.9db up.

These figures are good. Based on your 17.6 db down attenuation you are about 1.3 km from the DSLAM and your maximum line speed is about 26000 kbps.

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You should speak to your ISP about not receiving the advertised speed

Source SG DSL Speed Calculator


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