My ISP offers an internet speed for 20mb VDSL for 2 months and for free!
So i signed up for no money charge, and a tech support came to my house to set up my new Internet, he showed and confirmed me on the router statistics info that my router should be syncing at: 22570kbit/s download and 1119kbit/s upload.
But when he opened up speedtest.net to test my internet speed, i only got 9-10mb download and 1mb upload.
And when he tried to download something from a trusted websites like Mediafire and Mega, i was getting only a consistent of 1.1MB/s. (bytes not bit)
He told me he can do nothing about it, and this is the maximum speed i could get from my house, and i think he mentioned something about copper wires not configured well in my neighborhood and something about a wire loop.
Is there really nothing i can do to complain to my ISP to force my speeds to go higher?
Here's some DSL statistics shown on my router page:
SNR Margin (dB): 18.7db down , 30.1db up
Line attenuation (dB): 17.6db down , 3.9db up.
Thanks.
Best Answer
Why am I only getting half the advertised speed?
Notes:
The line can take up to 10 day for a line to sync at its final speed.
The actual throughput (real time) speed will be somewhat lower since it has an allowance to cover IP, ATM and other various overheads.
The maximum throughput speed on a line syncing at 8128 under ideal conditions would be just slightly over 7Mbps.
Other factors such as exchange contention, ISP restrictions or your IP profile will affect your actual throughput speed.
These figures are good. Based on your 17.6 db down attenuation you are about 1.3 km from the DSLAM and your maximum line speed is about 26000 kbps.
You should speak to your ISP about not receiving the advertised speed
Source SG DSL Speed Calculator
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