A friend has asked me to have a look at his Vista laptop, which "can't connect to the internet".
I have found that I can connect to a wireless network, and from a command prompt can ping websites successfully, so there is internet access. However, both IE (8) and Firefox (3.5) never manage to load a webpage (just hangs forever). I can't run windows update either – doesn't download anything.
Any ideas where to start troubleshooting? It looks like Norton was installed at some point and has been uninstalled, but Windows Security Centre still thinks it is there and out of date. I've reset IE settings, turned Windows firewall on and off, but to no avail.
Best Answer
Have you checked to see if there's a proxy setup in IE and Firefox? If there is clear it and try again.