Unable to get 2560 X 1440 resolution to work

external displaygraphics cardlaptopmultiple-monitorsresolution

Problem –

I can't get 2560×1440 high resolution to work on my Dell 27" U2713HM Monitor.

Details –

I have a Dell E6520 LAPTOP running 64 bit Windows 8. The highest resolution on the laptop is 1920×1080.

It shows 2 display adapters under Device Manager

  • Intel(R) HD Graphics 3000
  • NVIDIA NVS 4200M

I checked to make sure drivers for both are latest.
In my task tray I have both Intel graphics and NVIDIA managers.

I bought a Dell 27" U2713HM Monitor to use 2560 X 1440 resolution. Installed the Dell Display manager, latest drivers etc.

Connected monitor using Dual Link DVI through my docking station.

I just cant get the 2560 X 1440 high resolution. It only gives me 1920 X 1080 on the monitor. I even tried the HDMI connection.

Is this because my laptop display card has max resolution of 1920 X 1080?

So in order to use a certain max resolution, the display card in my laptop needs to support it?

If I see 2 display adaptors in Device manager, does it mean I have 2 display cards?

How can I get the Dell 27" U2713HM Monitor 2560 X 1440 resolution to work?

Best Answer

Both the Intel and Nvidia GPU seem to have a max resolution that is dependent on the connection type.

From Intel Graphics Reference and nVidia the max resolution:

  • Display Port: 2560x1600
  • HDMI/DVI: 1920x1080
  • Analog VGA: 2048x1536

The Intel link is less clear that HDMI and DVI are less than the DisplayPort but there are a number of other sources that claim this (here, here and here).

The specs to your laptop show that it only has HDMI out which appears to be the limiting factor. You would need to have a display port out on your laptop and into your monitor to use the larger resolution.

To answer your other questions:

  • Yes your max resolution will be limited by the max that the video adapters will support.
  • Yes you have two adapters but the OS is supposed to dynamically handle which one is used (see here, here and here)
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