Skype for Business – recording manager – recording not finished

skype-for-business

I used Skype for Business during a training session to record audio and screen sharing to document a process on Friday afternoon, for about a 3 hour session that originally thought would be an hour long. After the training was over and stopped recording, I did not bother to check the Skype for Business recording manager to ensure the recording was finished processing, and shut down my computer.

To my horror, this morning when I opened the recording manager, I saw this:

recording manager listing

My recording from Friday had a size of 0 MB. I looked at the directory location listed, and there was no file by that name. I checked the following locations also, with no luck:

  • %USERPROFILE%\AppData\Local\Temp
  • C:\temp
  • C:\WINDOWS\temp

Is there any way to recover the recording?

Version information:

  • Windows version: Windows 7 Enterprise, SP1
  • Skype for Business Recording Manager version 15.0.4849.1000

Best Answer

I had a similar issue and was able to restore the recording. Steps:

  1. Start a new Skype for Business meeting, share the screen and turn on the recording.
  2. Pause the recording.
  3. Find temp files for the current recording in c:\Users\%USERNAME%\AppData\Local\Microsoft\Communicator\Recording Manager\Temporary Recording Files\.
  4. Remove all files except lock.lock file.
  5. Copy temp files from failed recording (that can also be found in c:\Users\%USERNAME%\AppData\Local\Microsoft\Communicator\Recording Manager\Temporary Recording Files\) to the current recording folder.
  6. Stop the recording. Recording Manager will generated the recording based on temp files from the failed recording.