Windows – Remote Assistance to Windows 7 Starter Permission Denied

permissionsremote-assistancewindows 7windows xp

Remote Assistance is enabled on a PC to-bo-controlled-remotely which is running Windows 7 Starter.

I also allowed permanent access for it on the firewall.

On the controlling Windows XP Professional laptop I enabled Offer Remote Assistance using gpedit.msc.

Both are on the same Workgroup and on the same subnet in my LAN.

But I still receive Permission Denied when I attempt to connect:

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Any idea what I could be missing and how to troubleshoot this problem?

Best Answer

You can't use Remote Assistance if the "Novice's computer" runs Windows 7 Starter.

This is because you can't run gpedit.msc on Windows 7 Starter and if you notice @KCotreau's link, running gpedit.msc on the Novice's computer is a requirement.

(yes, this is despite having the Remote Assistance option in the Computer properties on Windows 7 Starter)

As @KCotreau suggested your only recourse is a third party application like UltraVNC or TeamViewer.

My personal favorite: open source TightVNC. So easy to install and use, I sometimes wonder what was in the minds of the geniuses who designed "Remote Assistance"...

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