A user of mine does a lot of work in Powerpoint 2007. She frequently has several instances open, but we've experienced the same issue with only one instance open. She'll be working in Powerpoint and it will crash. Below is the crash report:
Problem signature:
Problem Event Name: APPCRASH
Application Name: POWERPNT.EXE
Application Version: 12.0.4518.1014
Application Timestamp: 45428035
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e038c0
Exception Code: e0000002
Exception Offset: 0001e124
OS Version: 6.0.6002.2.2.0.16.7
Locale ID: 1033Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033
If anyone provide a link how to properly capture a DMP, I'll be happy to record one.
Her PC is running Windows Vista Professional 64-bit. It's got an Intel Core Duo 2.4GHz, and 4GB RAM. We've repeated the same issue on a Server 2008 Terminal Server with over 10GB RAM.
Any thoughts?
Best Answer
According to the article "Diagnose and repair crashing Office programs by using Office Diagnostics", you can run these tests by:
Apart for this, are there any common properties between the two crashing machines, such as maybe same model of installed printer?