I've received an email with many attachments. I want to save them all at once – but "Save all attachments" is grayed out, with no clue as to why.
Details:
- Office for Business 2016, Windows
- Email account is an Exchange account
- There's no tooltip or other clue on the greyed out button
I can't think of any more details to add. The only non-standard thing about my setup is, I'm on a metered connection (with Outlook set to be allowed to use it) and I set Outlook's download preferences to only download headers at first to save data. But I've downloaded the whole of this email.
I'd like to find out what's disabling "Save all attachments" and find a way to un-disable it – I often receive emails with many attachments and I prefer to download them all this way.
Best Answer
If you're in "preview" mode, you can't "save all attachments".
Open the email in a separate window and the "save all attachments" should work. Also, in "preview" mode you can't select multiple attachments and just do a "save as".