Outlook – Skype for Business 2016 filling Outlook Drafts with ‘Missed Conversation’ messages

microsoft-outlookskype

In testing SFB 2016, an offline message was sent from user A to User b's personal account.

Now user A's drafts folder in Outlook 2016 is filling with messages (150 a day, same timestamp) stating – 'Missed Conversation with User A while you were offline'.

It shows a preview of the message. (User A 12:15: test)

I've tried deleting the folder c:\Users\UserA\AppData\Local\Microsoft\Office\16.0\lync as suggested online to no avail.

Does anybody have any suggestions? How can I get this to stop? Microsoft support say it is a known issue but as yet have offered no solution other than wait for an update.

Best Answer

You're nearly there. Within the c:\Users\UserA\AppData\Local\Microsoft\Office\16.0\lync directory is a sub-directory that is the same as the user's Skype id, e.g. sip_fred.bloggs@bloggs.net.

Go into that directory and you'll find a directory called "History Spooler". It is the contents of this directory that you need to delete.

Until Microsoft come up with a permanent fix, avoid sending IM in Skype to users that are off-line in Skype - it is when the receiver is off-line that the messages are created in Outlook Draft. If it happens again, repeat the above file deletions in "History Spooler".

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