In testing SFB 2016, an offline message was sent from user A to User b's personal account.
Now user A's drafts folder in Outlook 2016 is filling with messages (150 a day, same timestamp) stating – 'Missed Conversation with User A while you were offline'.
It shows a preview of the message. (User A 12:15: test)
I've tried deleting the folder c:\Users\UserA\AppData\Local\Microsoft\Office\16.0\lync
as suggested online to no avail.
Does anybody have any suggestions? How can I get this to stop? Microsoft support say it is a known issue but as yet have offered no solution other than wait for an update.
Best Answer
You're nearly there. Within the
c:\Users\UserA\AppData\Local\Microsoft\Office\16.0\lync
directory is a sub-directory that is the same as the user's Skype id, e.g.sip_fred.bloggs@bloggs.net
.Go into that directory and you'll find a directory called "History Spooler". It is the contents of this directory that you need to delete.
Until Microsoft come up with a permanent fix, avoid sending IM in Skype to users that are off-line in Skype - it is when the receiver is off-line that the messages are created in Outlook Draft. If it happens again, repeat the above file deletions in "History Spooler".