Outlook Search Folder – Unread Mail in shared mailbox

microsoft-outlook-2007search foldershared-mailbox

I have a user who is trying to configure the Unread Mail search folder for a shared mailbox in Outlook 2007. I believe last time we accomplished this by doing an advanced find, and saving the search. However, on this computer I can't search more than one folder of the shared mailbox at a time.

Everything I have read online says this isn't possible, but we have one user who has it set up and working perfectly. There's no additional software or indexing, not even Windows Desktop Search 4.0 updates installed.

Best Answer

It seems like Outlook 2007 has introduced some limitations that didn't exist in Outlook 2003.

In Outlook 2007, searching multiple folders only works in the default store, not public folders, which is probably the problem you are encountering.

I have no explanation for the one client for which everything works, except if he has somehow managed to define that shared folder as his default store.

The only two solutions I can think about are :

  1. Try out Outlook 2010 - maybe searching multiple folders has been fixed
  2. Use a search tool, such a Slipstick (free) or Lookeen ($40), Lookout 1.3 (free, before it became MSN Desktop Search), Xobni (free or Pro at $29.95).

EDIT

Do the following two articles contain a possible solution:

Custom Search Folders
Make Outlook 2007 search ALL folders instead of just the current folder

Related Question