Outlook inbox unread count wrong (IMAP)

imapmicrosoft-outlookmicrosoft-outlook-2013unread-mail

I have multiple IMAP accounts in my Outlook 2013 that are showing unread emails but there are no unread emails in this folder.

The suggested solutions from similar problems with Exchange accounts do not help.

How can I fix the unread count for IMAP account in Outlook 2013?

Best Answer

I am also posting the solution, because I did not find this solution anywhere.

The solution has to do with IMAP flags that might prevent some items from being shown.

Follow these steps:

  1. Mark the folder with the wrong unread count
  2. Switch to the "View" tab
  3. Click "View Settings" (a dialog will open)
  4. Click on "Filter..." button (a dialog will open)
  5. Switch to "Advanced" tab
  6. If you have an entry there that reads like "IMAP-Status ... match ... unmarked", mark it, then use the "Remove" button to remove it
  7. Click the "OK" button to close the current dialog
  8. Click the "OK" button to close the current dialog
  9. The list of emails will now also show flagged emails and most likely, when deleting these, your unread count will be correct again

Hope this helps.

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