I work at an IT Company and one of our clients has an Exchange Server 2010 on-site hosting their email.
So with this user, lets call him Bob, receives email from Josh. When Bob receives an email from Josh, it goes straight to Spam no matter what.
- I have reviewed the configuration of the Exchange server to make sure
that Josh is not in a blacklist of any sort. - On Bob's Outlook profile i have made sure Josh is in the Safe Senders
list as well as created a NEW Outlook profile just to make sure his
profile didn't get messed up in any way. - I have also removed any other Antivirus that is not provided by us
just in case it had an email filter of some sort. - I made a rule on his outlook to move Josh's emails to his Inbox and
ran the rule on the entire email. Seconds later all his emails from
Josh were moved right back into spam. - I even logged into the WebApp of Outlook and checked to see if there
were any synced rules from other devices but the only rule on there
was the one i added myself. - i have run Outlook in safemode to disable any addons it may have but
none of these changes are fixing the issue.
Completely out of ideas, does anyone have any idea why just Josh is being sent as spam?
Thanks
Best Answer
I discovered that this is caused by the users Samsung mobiles spam filter, it creates the Spambox folder repeatedly, turn it off and it will go away ;)