I have a free Google Apps account (not Google Apps for Business) which I access using Outlook 2010 via IMAP. It's working great with one exception. When I send an email using Outlook, I end up with two copies of the email in the Sent Mail folder. One seems to be placed there immediately upon sending (by Outlook, I assume) and several seconds later, the other copy appears. The recipient of the email receives only a single copy of the email.
The duplicates show up when I view the account via the Gmail web interface, or Outlook or even via iPhone (configured to access as an Exchange type account).
Also, I do have Google Sync enabled for the domain. (I thought this was necessary to be able to read/send mail via the iPhone). Is this part of the problem? What is Google Sync doing?
Thanks for any suggestions to resolve this duplicates issue.
Best Answer
The duplicates are caused because Outlook is saving a copy of the sent item as well as gmail. The solution is to stop Outlook doing this.
To disable, go to File > Account Settings > Account Settings > (your gmail account) > Changeā¦ > More Settingsā¦ > Sent Items and then check the option "Do not save copies of sent items".