Outlook Contacts not Showing in Address Book


I'm on Outlook 2007 and I got an account on our company Exchange server. When I click the big Contacts button in the lower left, I can see all contacts I've created the last couple of years. But when I write a new email and click on the To-button to search/select contact from the Global Address List, I only see my co-workers and contacts in the exchange list.

It's pretty annoying and I'm sure I once, a couple of OS-upgrades and Office-upgrades ago, could search contacts as well. Was I dreaming?

Added more info: I've tried the "Outlook Address Book" tab on Contacts->Properties, but the option for "Show this folder as an e-mail Address Book" is unavailable/grayed out!

More info: I have used Windows Easy Transfer to move stuff from an existing account. I've found some info on the Internet that might suggest my Outlook account/profile or something might have become corrupt because of this and that's the reason why my contacts are not listed in the Address Book. If this is so, I'd love to know how to fix this in an easy way if possible. Perhaps a simple export import?

Best Answer

Make sure the Outlook Address Book is installed by doing the following:

  1. On the Tools menu, click E-mail Accounts.
  2. Under Directory, click View or change existing directories, and then click Next.
  3. If Outlook Address Book is not listed, click Add.
  4. Click Additional Address Books, and then click Next.
  5. Click Outlook Address Book, and then click Next.
  6. Click Finish, and then restart Outlook.

Once the Outlook Address Book is installed, you may also have to enable use of your Contacts as an Outlook Address Book. To check this, right-click on the Contacts folder, go to Outlook Address Book, and make sure the "Show this folder as an email address book" is ticked (and optionally set the name). If you have not followed the above steps 1 to 6, then this option will have been disabled.

Then when you open the Outlook address book it should appear in the "Address Book" drop down list with the name you specified in the previous step.

If that doesn't help, try some other troubleshooting steps located here:


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