Outlook – Can’t disable focused inbox in Outlook 2016

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I have a user who somehow ended up with Focused Inbox enabled and doesn't want it. However, I found I am unable to disable it. According to various guides, there should be a button in the View tab of the ribbon, but it wasn't there by default. When I added the whole "focused inbox" group, it blocked off a chunk of the ribbon for the tab, but the button wasn't there, and was greyed out in ribbon settings. When I added a custom group and directly added the command to it, the button showed up, but greyed out, although it was no longer greyed out in settings:

Screenshot from Outlook's menu

Best Answer

You can turn off Focused Inbox in Outlook desktop in the menu to the right of the Focused/Other tabs via unticking the 'Show Focused Inbox' if it's available. 'Show Focused Inbox' in Outlook Desktop

If the option is not available, also try disabling the feature from OWA Options. You will need to restart the Outlook client to make the changes to take effect. Turn off Focused Inbox in OWA Options

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