I have a user who is extremely unwilling to work with me on this, and I need a little assistance.
The user has an Exchange account (on 2007 for what it's worth)
The user checks her exchange account on 3 different Macs using Entourage.
The user's deleted items folder can reach 16,000 items at any given time.
What I would like to know: Is there a way to setup a rule, possibly server side, possibly in OWA that will auto purge the deleted items folder?
The user never likes to close outlook and I would prefer a server side, or OWA fix to make sure it propogates down, and all the clients sync up properly.
Anyone?
Thanks
Best Answer
How about setting up auto-archiving to delete the contents of the Deleted Items folder, on the copy of Outlook that's always open? When I say "always" open - even if it runs once a week, it's still going to do its job.
Auto-archiving is automatically enabled by default in Outlook. If it's been disabled, simply turn it back on again in the options. By default it's on, but not set to actually do anything.
Right-click the Deleted Items folder and set auto-archiving options specific to that folder. Set it to delete emails older than say... a week? (to ensure the user can still undelete accidentally deleted emails!) every 1 day and you're away. As the deleted items are stored in the mailbox which is on the server, the changes will sync across to the other copy of Outlook, Entourage and obviously OWA.