Outlook 2016 shows only free/busy information for the calendar when creating a new meeting

calendarmicrosoft-outlook-2016

We're using Outlook 2016 and Office 365 at my organization. When I attempt to create a new meeting in Outlook 2016 (Windows 7) and view the scheduling assistant, I see only my free/busy schedule (so no details about my meetings).

When I add others to the meeting request, who have shared their calendars with me (individually or as part of a group) then I do see their additional details, as expected. (Not just whether they're free/busy, so it doesn't seem to be a rendering issue where I see free/busy for everyone.)

If I use the Office 365 web interface to create a meeting request, then I see full information about my calendar, as I would expect. So the issue seems to be with the Outlook 2016 application, or my permissions in some way.

Permissions on my calendar:

  • Default: Free/Busy time, subject, location
  • Anonymous: Free/Busy time
  • Me: Owner
    • Read = Full Details, Delete items = All, all checkboxes selected.
    • If I view properties I can confirm that it points to my account.

I have no issues viewing, creating, updating, or deleting items in my calendar in the Windows application; I just can't see anything beyond my free/busy schedule when scheduling a meeting.

What do I need to change in order to see my own event details (not just free/busy) when scheduling a meeting request in the Windows Outlook 2016 application, like I could before?

Below is a capture of what scheduling the same block of time from the desktop and Web interfaces looks like. I would like the same amount of information shown for myself using the desktop app as I do for the web interface.

Side-by-side compare of desktop and web interfaces using the same account, but showing different amounts of information.

Best Answer

I solve this problem by find out it have about the suggested user in the address field to do, pick the user in the address book by click on To field and select user and it works.

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