Outlook 2013 Inbox synchronizes but does not download email

imapmicrosoft-outlook

My inbox in Outlook 2013 synchronizes, but no emails are downloaded. Other folders download fine. I tried the "workaround that always works" in another thread

(WORKAROUND THAT ALWAYS WORKS)
4. If all above fails, add the IMAP account again so you have two instances on the same profile. Set the newly added IMAP instance as the default (this also changes the default data store). Allow Outlook time to move data to the new instance, then remove the old account instance.)

but same problem, i.e. all folders in the new account except Inbox download. I have set the new account as default. No messages in sync issues. I use W 8.1.
Any ideas appreciated!

Best Answer

It seems something in your outlook profile has gone corrupt. You should do the following:

  1. Press WIN+I, then click Control Panel
  2. Go to E-mail 32 bit (or mail 32 bit)
  3. Go to profiles
  4. Press Add to create a new profile
  5. Add the email address(es)
  6. When back to the profiles screen, make sure your new profile is set to default.

Now try again. If all works, and you don't need your old profile anymore, you can remove the profile.

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