This error happens to us about once a week. We've not been able to solve the problem.
Here is some further information:
- The problem occurs on my computer but not my wife's computer.
- Resetting the wireless router doesn't help.
- Resetting the modem might help but we're not sure.
- Restarting the computer does not help.
Here are some of the error log details:
Windows Network Diagnostics
Issues found
-
"Wi-Fi" doesn't have a valid IP configuration Not fixed
-
Investigate router or broadband modem issues Failed
-
Reset the "Wi-Fi" adapter Completed
Issues found
-
"Wi-Fi" doesn't have a valid IP configuration Not fixed
-
Investigate router or broadband modem issues Failed
If you're connected to a hotspot or domain network,contact the network
administrator. Otherwise: 1. Unplug or turn off thedevice. 2. After all the lights
on the device are off, wait at least 10 seconds. 3.Turn the device on or plug it
back into the power outlet. To restart a router or modem that has a built-in
battery, press and quickly release the Reset button.
- Reset the "Wi-Fi" adapter Completed
This can sometimes resolve an intermittent problem.
ipconfig output
Wireless LAN adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Wireless LAN adapter Wi-Fi:
Connection-specific DNS Suffix . : gv.shawcable.net
IPv6 Address. . . . . . . . . . . : fda1:5f4b:bfe1:0:1542:dc9d:xxxx:xxxx
Temporary IPv6 Address. . . . . . : fda1:5f4b:bfe1:0:8944:6f82:xxxx:xxxx
Link-local IPv6 Address . . . . . : fe80::1542:dc9d:2791:xxxx%12
IPv4 Address. . . . . . . . . . . : 192.168.1.142
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
Tunnel adapter isatap.gv.shawcable.net:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gv.shawcable.net
Tunnel adapter Local Area Connection* 12:
Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:38e3:241d:xxxx:xxxx
Link-local IPv6 Address . . . . . : fe80::38e3:241d:3f57:xxxx%16
Default Gateway . . . . . . . . . :
That's it.
Best Answer
Issues with windows networks can often times be fixed by resetting winsock.
Run the following form the command prompt
If that does not solve the issue, you can try a windows 8 refresh
If the issue continues, download the latest network adapter drivers from the manufactures website an install them.
If after all of that, the issue still occurs, contact Lenovo support, or take the laptop to a computer repair shop for further diagnosing.