My laptop doesn’t recognize USB 3.1 C external SSD’s

ssdusb-3

I'm on Windows 10 pro, and I’m attaching an NVMe SSD in an external enclosure using a USB Type C 3.1 to USB Type C 3.1 cable, and a Samsung T5 Portable SSD – 1TB – USB 3.1 External SSD (MU-PA1T0B/AM) with the same cable type (tried multiple cables).

I installed the driver for thunderbolt and updated the firmware and when I plug in a USB 3.1 ssd external device I hear the device attached sound from windows but no drive shows up in my computer or disk manager. I tried several drives that work when connected to USB 3.0 type A ports.

Does anyone have any idea why this isn’t working?

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Best Answer

I installed the driver for Thunderbolt and updated the firmware and when I plug in a USB 3.1 SSD external device I hear the device attached sound from windows but no drive shows up in my computer or disk manager. I tried several drives that work when connected to USB 3.0 type A ports.

While your device does have a Thunderbolt 3 port, the firmware you installed, is not relevant to your issue. The device you purchased is a USB 3.1 Gen 2 device, your laptop, GT72S-6QD-DOMINATOR-G only has a single USB 3.1 Gen 1 Type-C port.

Does anyone have any idea why this isn’t working?

Based on the Samsung T5 SSD documentation, both the host and the cable must support USB 3.1 Gen 2. Your laptop does not support USB 3.1 Gen 2. This is the reason the device cannot be mounted within Windows using the provided Type C to Type C cable.. The simple solution is to use a Type-C to USB A cable, and utilize the drives backward compatible, with USB 3.1 Gen 1 (also known as USB 3.0).

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