Macos – “The printer is not responding”, but I can connect to it (Mac)

macosnetwork-printerprinting

I'm on my university's network and would like to avoid bothering the support staff if I can resolve this myself. Printing usually works for me, but since yesterday I get the "Printing – The printer is not responding" message in the print queue. Some details about my situation:

  • The printer is online and working for everyone else.

  • I can ping the printer's IP address, and I can access its web page and see its supply levels, so I can definitely connect to it.

  • The printer is a Canon iR-ADV C7565. This might be a Japan-only model.

  • I have tried:

    • turning WiFi off and on again
    • removing and re-adding the printer

    • resetting the print system and re-adding the printer

    • removing /Library/Printers and re-adding the printer

    • adding a new location in the Network preferences pane, then removing and re-adding the printer

    • I even tried rebooting

  • When adding the printer I do it by IP address, as per my institute's instructions. However, I get the following message:

unable to verify the printer on your network.

  • It also doesn't correctly recognise the printer's driver, which I have installed, when trying to add it. (But I think that happened to me before – "Generic PostScript Printer" should work.)

  • I'm on OS X 10.11 El Capitan and have no intention of upgrading.

Is there anything else I can try to fix or at least diagnose the problem?

Best Answer

Self-answer: This might not be super helpful to anyone else with a similar question, but I was able to resolve this by reinstalling the drivers.

I did this by googling the printer's name - this gave a different page on Canon's site than the one my university's instructions link to, and installing that version of the driver made it work perfectly.

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