I am a college student, and my parents are hours away. So last time I went home, I upgraded my mom's computer to Windows 7, and also installed Hamachi to it so that it's in a VPN with my laptop.
Well now my mom has gotten some spyware and/or viruses. I didn't install any sort of remote control software, and it's Windows 7 Home Basic (or maybe premium) so I can't remote desktop to it, but the Hamachi connection gives me a direct, non-firewalled, always-on link to the computer.
What is the best course of action? Can you recommend the best remote control software, given that I don't need any firewall traversal or anything since Hamachi handles that? I'd also love suggestions for what anti-virus/anti-spyware program to use, especially if there's something that would work particularly well in this situation, but otherwise I can do research on my own and figure it out.
Also, my mom is not very good at following instructions over the phone when it comes to computer stuff (a button will be right in front of her and she won't notice it) so anything I have her do needs to be simple.
Best Answer
Teamviewer is not dedicated to be used through VPN but even your mom should figure out how to double click the exe, accepting the UAC prompt and give you the two code ...
For the virus part you should look at this question: What to do if my computer is infected by a virus or a malware?
My personnal free anti-virus recomendation are Kaspersky Virus Removal Tool, Avira & Malwarebytes' Anti-Malware
Use minimum two of them and after use System Explorer to inspect the system: process, startup, services... And check the suspicious files with Virus Total, Virus Jotti or its own database