I am using Google Hangouts via Chrome on Windows 7.
Video is working fine both ways, i.e. when in a hangout call, I am able to see the other person and they are able to see me. Audio was also working – both ways – some time earlier, i.e. I could hear the other person and they could hear me. Recently something has changed, and now the other person cannot hear me. I can still hear them fine. I have tried changing some settings in Control Panel -> Sound, such as disabling and then enabling the sound device, but it does not work. To help with debugging the problem, I tried Skype calls, including with the same friend with whom I tried troubleshooting the Hangouts issue. In Skype, both audio and video are working fine in both directions.
Any suggestions appreciated.
Thanks.
Best Answer
I have encountered this issue as the person unable to hear the other party. I found that my issue was that my ad blocker plugin (uBlock Origin) was somehow interfering. When I disabled the ad blocker for Hangouts, I was able to hear the other party and the video display became a lot less jerky.
I recommend trying Hangouts in Incognito mode (and disable your ad blocker extension as well if you allow it in Incognito).
If your other party can't hear you, recommend to them that they try these steps as the issue is likely on their end.