Windows – I can’t open/ping any antivirus sites

anti-viruskasperskymalwareviruswindows

I have a problem with a virus in windows 7, I don't know what kind of virus is infected my OS, I installed kasersky antivirus, and clear all detected viruses. After that I can't open any antivirus sites, can't ping any antivirus sites.
example:

C:\Windows\system32>ping kaspersky.com
Pinging kaspersky.com [38.117.98.231] with 32 bytes of data:
General failure.
General failure.
General failure.
General failure.

Ping statistics for 38.117.98.231:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

When I ping to other sites, I get reply normally:
example woth pinging to google.com

C:\Windows\system32>ping google.com

Pinging google.com [31.7.160.224] with 32 bytes of data:
Reply from 31.7.160.224: bytes=32 time=2ms TTL=61
Reply from 31.7.160.224: bytes=32 time=2ms TTL=61
Reply from 31.7.160.224: bytes=32 time=1ms TTL=61
Reply from 31.7.160.224: bytes=32 time=1ms TTL=61

Ping statistics for 31.7.160.224:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 2ms, Average = 1ms

I tryed any antispyware/antimalware softwares, but null results.

Anyone else encountered this problem?

Best Answer

Answer found here: http://en.kioskea.net/forum/affich-631539-i-can-t-open-antivirus-sites

The reason is that you may already have an infection which prevents such sites from opening to keep your system infected.

Try this:

  • Boot into safe mode (tapping F8 while booting) with networking.

  • Download, install and run Malwarebyte which you can find on this site:

http://en.kioskea.net/telecharger/telecharger-105-malwarebytes-anti-malware

  • Ensure you make an update.

  • Please request a FULL system scan, which may take from 20 minutes to hours. Do not interfere no matter how long in takes. The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.

  • If Malwarebyte restarts your system, launch it again to finish the Full scan.

  • When the scan is completed, delete all items found.

  • Once your computer is clean and working normally just to be on the safe side*

    • Turn off system restore and wait 30 seconds,

    • Turn it back on and create a new restore point.

      *This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.

  • Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process. It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.

Related Question